Does Toystore.mu have a physical location?

Toystore.mu is online only through our website https://toystore.mu/. You can browse our extensive selection of toys and make purchases from the comfort of your home.

What types of toys do you sell?

We offer a wide variety of toys from internationally trusted brands for all ages, including action figures, dolls, board games, puzzles, educational toys, outdoor playsets, ride-ons, collectibles  and much more. You're sure to find something for everyone!

Do you offer gift wrapping services?

Yes, we offer gift wrapping services for purchases not larger than 1 cubic metre.

What payment methods do you accept?

We accept bank transfers, including Juice. Once your payment is received and confirmed, we will promptly prepare and ship your order. You will receive a confirmation email with order details.

Can I pay on delivery?

Payment is required before we process your order or release any items. This policy helps us ensure a smooth and efficient shopping experience for our valued customers. Our apologies for the inconvenience. 

How long does it take to get my delivery?

You can expect your delivery within 3-4 business days from the date of purchase, or even sooner! 

Can I collect my order at a pick-up point?

At this time, we primarily offer home delivery service for your convenience. We do not currently provide a pick-up point option. We understand that flexibility is essential, and we strive to make the delivery process as smooth as possible.

Do you do postage via normal post?

We want to ensure the safe and timely delivery of your purchases, which is why we work exclusively with a trusted courier service provider. This allows us to track and monitor your shipment and ensure that it reaches your doorstep within the specified time frame. We do not use regular postal services for our deliveries to provide you with the best service possible.

Do you have a loyalty program or rewards program? 

We do not currently have a loyalty or rewards program. However, keep an eye on our social media pages for an update soon. 

Are your toys original brands?

Yes, our toys are sourced from reputable and original brands. We take pride in offering our customers high-quality toys from well-known and trusted manufacturers. Our commitment to providing original brand toys ensures that you receive products that meet quality standards and safety regulations.When you shop with us, you can be confident that you are purchasing genuine products from established toy brands, which often come with warranties and the assurance of consistent quality. 

Are your toys safe? 

Yes, our toys are designed and manufactured with safety as a top priority. We take great care in selecting and offering toys that meet or exceed industry safety standards and regulations. Our commitment to safety includes:

• Quality Assurance: We work with reputable toy manufacturers and suppliers who adhere to strict quality control standards to ensure the safety and durability of the toys we sell.
• Compliance: Our toys comply with all relevant safety regulations and standards, including those set by government agencies and international organisations. 
• Age Appropriateness: Our toys come labelled by the manufacturer with recommended age ranges to help customers choose toys that are suitable for the developmental stage and safety needs of a child.
• Testing: Our toys undergo rigorous testing compliant with EN 71 Safety Requirements to ensure they meet safety standards for materials, construction, and use. 
• Choking Hazard Awareness: We provide clear labelling on toys that may pose a choking hazard for young children and recommend adult supervision for such items.
• Recall Awareness: In the rare event of a product recall, we take swift action to inform our customers and facilitate returns or exchanges as necessary.

While we do our utmost to offer safe and enjoyable toys, it's important for parents and caregivers to also play a role in toy safety by following recommended guidelines, supervising play, and regularly checking toys for signs of wear or damage. If you ever have any concerns about the safety of a toy you've purchased from us, please don't hesitate to contact our customer service team for assistance. Your child's safety is of utmost importance to us.

Can I return or exchange a toy if it's defective or not what I expected?

Yes, we have a return and exchange policy. Please review our return policy on our website. 

How can I stay updated on promotions and new arrivals?

To stay in the loop about our latest promotions, new arrivals, and special events, be sure to follow us on social media (Facebook, Instagram).

Do you have customer service for inquiries?

Yes, you can reach our customer service hotline by calling at +230 5509 5757 during business hours or on Whatsapp or email us at orders@toystore.mu for any inquiries or assistance.

If you have any more questions or need further information, please don't hesitate to reach out to us. We're here to make your toy shopping experience the best it can be!